Authorized and Regulated Entities: SARACEN MARKETS (PTY) LTD

Refund Policy

SaracenMarkets has implemented a transparent refund policy. In case you are not satisfied with our service level, you can request a refund.

If an account was funded via debit or credit card the funds can be refunded to the card.

Please contact SaracenMarkets Customer Support in this case: via any convenient method posted on Contact. Your request will be reviewed within 5 business days and replied to in a timely manner. After reviewing the request, it usually takes a maximum of 30 days for the refund to be executed. Please note that any violations of the SaracenMarkets Customer Agreement or Partner Agreement or any other legal regulations cannot be subject to the refund request. The same applies to any profits or losses received as a result of your trading activity.

This policy can be modified or edited without prior notice.